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POST
/
v1
/
contacts
/
find
Find Contact
curl --request POST \
  --url https://api.bland.ai/v1/contacts/find \
  --header 'Content-Type: application/json' \
  --header 'authorization: <authorization>' \
  --data '
{
  "phone_number": "<string>",
  "email": "<string>",
  "external_id": "<string>"
}
'
{
  "data": {
    "id": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
    "org_id": "11111111-2222-3333-4444-555555555555",
    "name": "Sarah Chen",
    "metadata": {
      "source": "inbound_call"
    },
    "created_at": "2025-07-20T10:30:00.000Z",
    "updated_at": "2025-07-23T09:15:00.000Z",
    "identifiers": [
      {
        "id": "ident-aaaaaaaa-1111-2222-3333-bbbbbbbbbbbb",
        "contact_id": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
        "identifier_type": "phone_number",
        "identifier_value": "+14155550192",
        "is_primary": true
      }
    ],
    "memories": [
      {
        "id": "mem-aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
        "contact_id": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
        "persona_id": "persona-12345678",
        "agent_number": null,
        "summary": "Customer called about order #8821 which was delayed. Follow-up SMS confirmed the order shipped and is now in transit. Expected delivery July 25.",
        "facts": {
          "name": "Sarah Chen",
          "phone": "+14155550192",
          "preferred_contact": "sms",
          "timezone": "America/Los_Angeles"
        },
        "recent_messages": [
          {
            "role": "user",
            "content": "Has my order shipped yet?",
            "channel": "sms",
            "timestamp": "2025-07-23T09:10:00.000Z"
          },
          {
            "role": "assistant",
            "content": "Yes, order #8821 shipped this morning. Expected delivery is Friday July 25.",
            "channel": "sms",
            "timestamp": "2025-07-23T09:10:05.000Z"
          }
        ],
        "open_items": [
          {
            "type": "follow_up",
            "description": "Confirm delivery of order #8821 on July 25",
            "created_at": "2025-07-23T09:10:00.000Z",
            "priority": "medium",
            "related_to": {
              "entity_type": "order",
              "entity_id": "order-8821"
            }
          }
        ],
        "entities": [
          {
            "entity_type": "order",
            "entity_id": "order-8821",
            "facts": {
              "order_number": "#8821",
              "status": "in_transit",
              "carrier": "UPS",
              "expected_delivery": "2025-07-25"
            },
            "status": "in_transit",
            "last_discussed_at": "2025-07-23T09:10:00.000Z",
            "notes": null
          }
        ]
      }
    ]
  },
  "errors": null
}

​
Headers

​
authorization
string
required
Your API key for authentication.

​
Body Parameters

​
phone_number
string
Phone number to search for. At least one identifier is required.
​
email
string
Email address to search for. At least one identifier is required.
​
external_id
string
External ID to search for. At least one identifier is required.

​
Response

Returns the contact with related data, or null if not found.
​
data
object
The contact object with identifiers, memories, and entities. Null if no contact found.
​
data.id
string
Unique identifier for the contact.
​
data.org_id
string
Organization ID the contact belongs to.
​
data.name
string
Contact’s name (if set).
​
data.metadata
object
Custom metadata associated with the contact.
​
data.identifiers
array
Contact identifiers (phone_number, email, external_id) for this contact.
​
data.memories
array
Contact memory objects, one per persona or agent. Each includes summary, facts, recent_messages, open_items, and entities (memory_entity records).
​
data.memories[].entities
array
Entity-scoped facts (e.g. bookings, orders) for that memory.
​
errors
null
Error array (null on success).
{
  "data": {
    "id": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
    "org_id": "11111111-2222-3333-4444-555555555555",
    "name": "Sarah Chen",
    "metadata": {
      "source": "inbound_call"
    },
    "created_at": "2025-07-20T10:30:00.000Z",
    "updated_at": "2025-07-23T09:15:00.000Z",
    "identifiers": [
      {
        "id": "ident-aaaaaaaa-1111-2222-3333-bbbbbbbbbbbb",
        "contact_id": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
        "identifier_type": "phone_number",
        "identifier_value": "+14155550192",
        "is_primary": true
      }
    ],
    "memories": [
      {
        "id": "mem-aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
        "contact_id": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
        "persona_id": "persona-12345678",
        "agent_number": null,
        "summary": "Customer called about order #8821 which was delayed. Follow-up SMS confirmed the order shipped and is now in transit. Expected delivery July 25.",
        "facts": {
          "name": "Sarah Chen",
          "phone": "+14155550192",
          "preferred_contact": "sms",
          "timezone": "America/Los_Angeles"
        },
        "recent_messages": [
          {
            "role": "user",
            "content": "Has my order shipped yet?",
            "channel": "sms",
            "timestamp": "2025-07-23T09:10:00.000Z"
          },
          {
            "role": "assistant",
            "content": "Yes, order #8821 shipped this morning. Expected delivery is Friday July 25.",
            "channel": "sms",
            "timestamp": "2025-07-23T09:10:05.000Z"
          }
        ],
        "open_items": [
          {
            "type": "follow_up",
            "description": "Confirm delivery of order #8821 on July 25",
            "created_at": "2025-07-23T09:10:00.000Z",
            "priority": "medium",
            "related_to": {
              "entity_type": "order",
              "entity_id": "order-8821"
            }
          }
        ],
        "entities": [
          {
            "entity_type": "order",
            "entity_id": "order-8821",
            "facts": {
              "order_number": "#8821",
              "status": "in_transit",
              "carrier": "UPS",
              "expected_delivery": "2025-07-25"
            },
            "status": "in_transit",
            "last_discussed_at": "2025-07-23T09:10:00.000Z",
            "notes": null
          }
        ]
      }
    ]
  },
  "errors": null
}